1) Click on the Link for your Amazon Store:
2) Sign-in to your Amazon Account
3) After signing in to your Amazon Account you will see the following Web-Address on your browser:
4) Copy the green character string and enter it into the Sign-up Form.
First, please try the following:
1) Remove the product from your basket
2) Sign out from your Amazon Account
3) Sign in to your Amazon Account
4) Order the Product again as instructed in the E-mail
5)Redeem the Code again
If it is still not working, please send us an e-mail to firstname.lastname@example.org and let us know whether you have ordered this product before. Please also send us a screenshot of the error message shown when redeeming the code.